Shipping
This Shipping & Pickup Policy applies to orders placed through https://planotx.clothesmentor.com.
Shipping Area
We currently ship to eligible addresses within the continental United States. We do not ship internationally.
Shipping Charges
Orders with an eligible merchandise subtotal of $100 or more after discounts and before taxes and shipping charges qualify for free standard shipping. Eligible orders under $100 are charged a flat standard shipping rate of $8.99. Any different shipping charge displayed and accepted during checkout will control in the event of a discrepancy.
Processing and Shipping
Orders are generally processed during regular store business days. Most orders are prepared for shipment within approximately 1–2 business days, although processing times may be longer during holidays, promotions, severe weather, unexpected store closures, or other high-volume periods. Orders placed Friday through Sunday will generally begin processing on the next business day.
Shipping Carrier
Orders are generally shipped using USPS Standard Shipping or another comparable carrier or service when appropriate. Shipping methods may vary based on destination, package characteristics, carrier availability, or other operational considerations.
Tracking
When tracking is available, you will receive tracking information after your order ships. Please allow approximately 1–2 business days after receiving tracking information for the carrier’s tracking system to reflect movement of the package.
Carrier delivery estimates are estimates and are not guaranteed by Clothes Mentor - Plano, TX.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you discover an address error after placing an order, contact us immediately at (214) 501-3823 or kaylahurndon@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or shipment.
Lost or Delayed Packages
Once a package has been transferred to the shipping carrier, delays may occur that are outside our direct control. If tracking indicates an unusual delay or other delivery issue, contact us at kaylahurndon@gmail.com and we will assist where reasonably possible.
In-Store Pickup
When in-store pickup is offered, orders may be picked up from:
Clothes Mentor - Plano, TX
7200 Independence Pkwy, Ste 224
Plano, TX 75025
Phone: (214) 501-3823
Email: kaylahurndon@gmail.com
Pickup is available during regular store business hours. Please wait until you receive confirmation that your order is ready before arriving for pickup. The store may be closed or have modified hours on major holidays, during severe weather, or because of other unexpected circumstances.
Contact Us
Questions about shipping or pickup may be directed to:
Clothes Mentor - Plano, TX
Phone: (214) 501-3823
Email: kaylahurndon@gmail.com